Frequently Asked Questions

Find quick answers to common questions.

Browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details, choose a payment method (bKash, Nagad, Visa, Mastercard, or Cash on Delivery), and confirm your order. You'll receive an SMS/email confirmation immediately.

No, you can check out as a guest. Simply provide your shipping details and phone number. We'll create a guest account for you automatically so you can track your order.

Delivery within Dhaka takes 2–5 business days. For Chittagong and Sylhet, expect 3–7 business days. Other districts may take 5–10 business days. You'll receive tracking updates via SMS.

Yes! Cash on Delivery (COD) is available across Bangladesh. You can also pay via bKash, Nagad, Visa, or Mastercard for online payment.

Contact us within 14 days of delivery at hello@homei.com.bd or call +880 1XXX-XXXXXX. We'll guide you through the return process. Items must be unused and in original packaging. Refunds are processed within 5–7 business days.

Contact us within 48 hours of delivery with photos of the damage. We'll arrange a free replacement or full refund — no questions asked.

Some furniture items come pre-assembled. For items that require assembly, we include easy-to-follow instructions. For larger pieces, we offer optional assembly assistance in Dhaka — contact us for details.

Yes! Once your order is dispatched, you'll receive an SMS with tracking details. You can also contact us anytime with your order number for status updates.

Yes, we deliver to all districts across Bangladesh. Delivery times vary by location — Dhaka (2–5 days), Chittagong/Sylhet (3–7 days), and other districts (5–10 business days).

You can reach us via:

  • 📞 Phone: +880 1XXX-XXXXXX (Sat–Thu, 10AM–8PM)
  • ✉️ Email: hello@homei.com.bd
  • 💬 WhatsApp: +880 1XXX-XXXXXX

Still have questions?

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